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FREQUENTLY ASKED QUESTIONS
FAQs
Find quick answers to frequently asked questions about our products, returns, and shipping. For more assistance, our support team is ready to help.
Shipping & Returns
Below are some questions about our shipping options, delivery times, and tracking.
How long does shipping take?
Domestic orders, including pre-orders, generally take 2 weeks for delivery. You’ll receive a tracking number once your order is shipped.
Do you offer international shipping?
Yes, we offer international shipping! Shipping times may vary depending on the destination. Please allow 3-4 weeks for international orders.
How much does shipping cost?
Standard shipping rates apply based on the weight and destination of your order. Shipping will be calculated at checkout.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number. You can track your order directly via the carrier's website or through the link provided.
Returns & Exchanges
Below are some questions about our return and exchange policies.
What is your return policy?
We offer 30-day free returns for store credit on domestic orders. If you would like a refund to the original payment method, a $6 return shipping fee will apply. Items marked Final Sale are not eligible for returns.
How do I start a return?
To start a return, visit our Start a Return page and follow the instructions to generate your return label.
Can I return an item purchased on sale?
Items marked Final Sale cannot be returned. For other sale items, you can follow the regular return process within the 30-day window.
How long does it take to process my return?
Once your return is received, it will be inspected within 7 business days. Store credit or a refund will be issued shortly after.
Gift Cards
Below are some questions about our gift card options and how to use them.
Can I purchase a gift card?
Yes! We offer E-Gift Cards that are delivered by email. These can be used for any purchase on our site but are not eligible for return.
How do I redeem a gift card?
During checkout, simply enter the gift card code provided in your email to apply it to your order.
Can I return items purchased with a gift card?
Yes, items purchased with a gift card can be returned. Refunds will be issued as store credit in the form of another gift card.
Order Issues
Below are some questions about common order problems and how to resolve them.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us within 24 hours of placing your order.
What do I do if my order arrives damaged?
If your order arrives damaged, please email us at support@shopfemmeprosper.com within 7 days of receiving your package, and we’ll assist you with a replacement or refund.
I received the wrong item. What should I do?
We’re sorry for the inconvenience! Please reach out to us at support@shopfemmeprosper.com so we can correct your order immediately.
Payments & Billing
Below are some questions about payment methods, billing issues, and transaction details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and ShopPay for installment payments.
Do you offer installment payments?
Yes, we offer installment payment options through ShopPay. You can split your payments into 4 easy installments.
When will I be charged for my order?
You will be charged at the time of purchase. If you have placed a pre-order, the charge will be processed immediately, and your item will ship when available.
Pre-Orders
Below are some questions about our pre-order process and related details.
How do pre-orders work?
Pre-order items are available for purchase before they are in stock. These items typically take 2 weeks to ship. You’ll receive a shipping confirmation once your item is ready.
Can I cancel a pre-order?
Pre-orders can be canceled within 24 hours of placing the order. After that, the pre-order will be processed, and cancellations will no longer be accepted.
Product Information
Below are some questions about our size guide and care instructions for our products.
What size should I order?
Check out our Size Guide for detailed information on sizing. We recommend choosing the size that best fits your measurements for a comfortable fit.
How do I care for my ShopFemmeProsper pieces?
To ensure longevity, machine wash cold, avoid fabric softeners, and air dry. Detailed care instructions can be found on each product page.
